Title, Benchmarking. Author, Michael J. Spendolini. Publisher, Norma, ISBN, X, Length, pages. Export Citation, BiBTeX. This guide presents a pragmatic model for setting up a world-class bench- marking process. It explains how to determine what products or processes to. Summarizing the lessons learned from the premier benchmarking companies, the author has developed a generic benchmarking model.
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Describes the quality spendolini benchmarking process and uses case studies of diverse organizations to show how managers can establish a benchmarking program, choose a basic model to follow, and evaluate the results. Amazon Inspire Digital Educational Resources.
Lead from wherever you are by learning and practicing the catalytic competencies that will help your group and organization achieve greater nenchmarking. Customers who viewed this item also viewed. Cancel Reply 0 characters used from the allowed.
BENCHMARKING -MICHAEL SPENDOLINI by Esther Oyague on Prezi
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Creating downloadable prezi, be patient. Do you really want to delete this prezi? Spendolini offers a five-step model spendolini benchmarking can be applied by any company. Starting from the categories of products and services, work benchmarkinv, support functions, organizational performance and strategy that entail benchmarking to outlining the 5-step process of benchmarking, viz.
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The Benchmarking Process
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